Skip to main content
Two parents and a child look down to read a book.
Families plays a game with their young children.
Students inclusively playing pickle ball.
Teacher and student smiling and clapping.
Elementary students playing musical instruments. There is a no stigma sign in the background.
Elementary students playing parachute.
2025-26 DSE Public Pages » DEPARTMENT » Special Education Operations » Special Education Operations, SFSS

Special Education Operations, SFSS

School and Family Support Services (SFSS)
The School and Family Support Services (SFSS) is a department within the Division of Special Education that works to support the District in maintaining substantial compliance with federal education laws by ensuring that policies, procedures, and practices are followed. This includes the proper implementation of Individualized Education Programs (IEPs) and providing families, staff, and students with access to resources that promote equitable opportunities for students with disabilities.

The purpose of the SFSS is to collaborate with various offices and staff across the Division, District-operated schools, independent charter schools, non-public schools, and public agencies. Through the Division’s Call Center, SFSS assists families, community members, and staff with inquiries, concerns, and complaints related to special education.
 
Our mission is to ensure all partners receive accurate information, resources, guidance, and ongoing support in special education—fostering student well-being and preparing every student for success. 
Focus Areas
  • Attend to Parent Inquiries
    Answering questions regarding the IEP process, transportation, Extended School Year (ESY), winter sessions, and more.
  • Respond to Parent Concerns and Complaints 
    Investigating concerns and complaints related to special education violations and working toward timely and appropriate resolutions regarding students' Individualized Education Programs (IEPs).
  • Work Collaboratively with All Partners to Support Student Success
    Coordinating efforts to work with families, staff, and educational partners so that students have the support they need to succeed.
  • Increase Awareness of Special Education Legal Requirements
    Increasing parents/guardians' understanding of special education legal requirements to inform decision making and to enhance their participation in their child’s education in IEP process.
  • Engagement Opportunities
    Facilitating and providing opportunities for parents/guardians to support collaborative partnerships between schools and District staff.
  • Provide Resources to Families
    Providing resources that support parent/guardian engagement, such as parent workshops, and information regarding the Community Advisory Committee.
Resources
Brochures
 
Posters
COP
Contact Us
 
Special Education
Operations:
SFSS
 
333 South Beaudry Avenue
18th Floor
Los Angeles, CA 90017

213-241-6701
TTY: 213-241-2511
Fax: 213-241-2684
 
Moday through Friday
7am to 5pm
 
[email protected]